Request Tracker
Track requests made by customers and create a searchable database of problems.
Request Tracker Review
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.
| Downloads |
47 |
| Publisher |
CyberNiche Software |
| Date Added |
2/17/2005 12:00:00 AM |
| Rating |
|
| License |
Free to Try |
| Download Size |
4.7 MB |
| Screenshots |
Request Tracker screenshot |
| Operating System |
Windows 95,Windows 98,Windows NT,Windows 2000,Windows XP,Windows 2003,Windows Vista |
DownloadRage has tested this software with the best available antivirus and antispyware products in order to ensure that all the files included in the installation package are free from viruses, spyware and adware.